CASE STUDY

Install a Water Treatment & Purification System in Blackstone, MA

This customer had been searching for quite some time to find a company that could help eliminate hard water issues in the home. Just a few weeks after moving into a new house, they noticed that the toilets developed a dark orange coating where the water sits and the upper tanks were almost black. Their faucets and showers were getting a buildup where the water sprays out and the shower door (even with squeegee) was getting a haze on it. It was clear they needed a solution to a water issue.

 

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I called a few companies that came out and tested the water and the result was always the same. I never questioned the testing being done but the reviews on the companies coming out were too inconsistent for me to feel comfortable spending thousands of dollars. I went on Home Advisor and submitted a request for a water treatment install, expecting some salesman-like calls etc. The next morning Donald from Olde Colony Clean Water called and he actually seemed appreciative (imagine that!) to have a potential customer.

Donald made time to come see me on a Saturday, just a day or so after he called me. Donald did a water test and quickly identified the issue, he didn't over-explain it or make it out to be something that needed a ton of equipment; he simply said we have hard water and need to treat it with this specific system. I tested Donald's claims of excellent customer service by asking him to install the system the next day, which he did. Donald and his son Mike were on time, professional and made sure they cleaned up behind them. They are two normal guys who like what they do and it shows in the quality of product and support after sale. Donald also installed a second water meter for me (not within his typical scope of work) which involved working with my town to get a permit, and he went and got the water meter and paid for it upfront, so I didn't have to go get it. Donald also coordinated an electrical so I could have an electrical outlet installed closer to my water softener, and the price was extremely reasonable.

The consequences of choosing the wrong company to install something you will use everyday are monumental. You won't find a better company to sell, install and support your home's water softener. Thanks again Donald and Mike!

— TONY G.
Blackstone, MA

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